If you’re still not convinced that social media is right for your company, here are 5 reasons why it is.
- Build Relationships
- Boost Brand Awareness
- Boost SEO
- Manage Reputation
- Build Trust
Unlike other industries, hospitality is all about relationships. Numerous strategies are used to build relationships with current and prospective clients. Responding to comments and DMs establishes a connection with your audience.
Even correcting poor customer service can restore a customer’s faith in your hospitality business.
Boost Brand Awareness
What is your hotel’s name? Maybe people in your town know you, or maybe you’re known statewide. If you want your brand to become a household name, you need to make it easy to say.
Social media can help you build your brand. Maybe you partner with an influencer to boost your brand.
You can also post consistently good content that gets people talking and sharing within their own social circles.
If you haven’t already, your hospitality business’s brand identity must be established on social media. This includes a logo, color scheme, and tone.
As a hospitality business, you want a friendly tone that makes customers feel welcome. Remember that multiple people may be writing posts and responding to comments and DMs.
Social media and SEO don’t seem to go hand in hand, but they do. With SEO and social media, your brand’s reputation and recognition will improve. You’re also increasing organic traffic, which Google values with use of social media. Sharing your posts on social media may extend their lifespan, benefiting your SEO efforts.
Company wants to have the best reputation possible, and social media may help.
Some social media sites, like Facebook, allow users to review your hospitality services. These reviews are separate from Google My Business reviews and other online reviews of your services, such as Yelp.
You can’t pick and choose reviews on Facebook. If you’re pleased with the number of positive reviews your hotel has received, you may choose to display them.
You can also manage your reputation by responding to negative comments and DMs. In response to a negative comment, a customer may feel more confident that if they had a problem, you would offer the same level of customer service.
Trust is essential in all relationships, including professional ones. Use social media to increase customer trust in your hospitality business.
Increasing your customer service via social media (and other means) is the best way to build trust. Posting testimonials and reviews also builds trust.
Sharing authoritative content backed by research and data can also build trust in your hospitality business.